betgd's Privacy Policy

1. Personal Identification Information

When you create an account on betgd or contact us, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• National ID or passport details (when required for KYC verification)

2. Financial Information

For transaction processing, we collect:

• bKash, Nagad, or Rocket account numbers (for transaction purposes)
• Deposit and withdrawal history
• Transaction amounts and dates

3. Technical and Usage Information

When you use our platform, the following is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Page visit dates and times
• Gaming session data (play history, bet amounts, win/loss records)
• Information collected through cookies and similar tracking technologies

4. Primary Purposes

betgd uses your information for the following purposes:

• Account creation, management, and verification
• Processing deposit and withdrawal transactions
• Providing bonuses, rewards, and promotional offers
• Customer service and technical support
• Verifying that users are 21+ and ensuring responsible gaming
• Platform security and fraud prevention

5. Secondary Purposes

We may also use your information for the following purposes, always based on your consent:

• Improving the platform and enhancing the user experience
• Providing personalized gaming recommendations and offers
• Analyzing gaming patterns to support responsible gaming
• Meeting legal obligations and maintaining audit records
• Sending relevant updates via email or app notifications

6. Sharing Information with Third Parties

betgd does not sell or rent any personal information. However, information may be shared in the following limited cases:

• Authorized payment partners such as bKash, Nagad, and Rocket for payment processing
• In response to lawful requests from law enforcement agencies
• Fraud detection and cybersecurity service providers
• Trusted technology partners who manage the technical infrastructure of our platform

All third-party partners operate under strict confidentiality agreements and may not use information beyond the stated purpose.

7. Data Retention Period

We retain your information for as long as your account is active. After an account is closed or deactivated, information may still be retained for as long as necessary for legal, regulatory, and business reasons.

Financial transaction records are retained for an extended period, which is essential to meet legal requirements. Information that is no longer needed for its specific purpose is securely deleted.

8. Data Security Measures

betgd uses the following technologies and practices to protect your information:

• SSL/TLS encryption — all data transfers are secured
• Two-Factor Authentication
• Regular security audits and vulnerability testing
• Encrypted database storage
• Restricted employee access policy (need-to-know basis)
• Regular backups and disaster recovery planning

9. What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. betgd uses the following types of cookies:

• Essential cookies: Required for the basic operation of the platform — login sessions, security tokens
• Functional cookies: To remember your preferences — language, theme settings
• Analytics cookies: To measure and improve platform usage

10. Cookie Management

You can reject or delete non-essential cookies at any time by changing your browser settings. Please note that disabling certain cookies may limit some functionality of the platform.

11. Your Rights Regarding Your Information

As a user of the betgd platform, you hold the following rights:

• Right of access: You can request to know what information we hold about you
• Right to rectification: You can request correction of inaccurate or incomplete information
• Right to erasure: Subject to certain conditions, you can request deletion of your information
• Right to restriction of processing: In certain circumstances, you can limit how your information is processed
• Right to portability: You can request your information in a structured format
• Right to object: You can opt out of marketing communications at any time

To exercise these rights, email [email protected]. We will aim to respond to your request within 30 working days.

12. Privacy of Minors

betgd strictly prohibits use by anyone under the age of 21. We do not knowingly collect personal information from minors. If you believe a minor has registered by mistake, please notify us immediately at [email protected] — we will delete that account and all associated information.

13. Policy Change Process

betgd reserves the right to update this Privacy Policy at any time. If any significant changes are made, we will send a notification to your registered email address or display a clear notice on the platform.

Continuing to use the platform after changes have been made will be considered your acceptance of the updated policy. We therefore recommend visiting this page regularly to stay informed of any updates.

14. Complaints and Resolution

If you have any concerns or complaints about how your personal information is handled, please contact us directly in the first instance. We take every complaint seriously and aim to resolve it promptly.

• Email: [email protected]
• Live Chat: 24/7 support in Bengali is available on the platform

betgd is committed to resolving all complaints in a fair and transparent manner. If your complaint is not resolved at our level, you have the right to escalate it to the relevant authority.

15. International Data Transfers

betgd primarily serves users in Bangladesh. In some cases, data may be processed outside Bangladesh for technical service needs. In such cases, we ensure that appropriate safeguards are in place and that high standards of data protection are maintained.

16. Responsible Gaming and Data Connection

We analyze your gaming behavior to provide responsible gaming support. If our system detects unusual gaming patterns, we may contact you or take necessary steps for your protection. To learn more, please visit our Responsible Gaming page.